Frequently Asked Questions

Can I Return My Item If I Do Not Like It?


Yes of course. We understand that sometimes your purchase is just not the right fit for you - whether it be the colour, size or design. If this is the case, we are happy to help you find the perfect alternative or arrange a return for you. Please just pop us a message using the 'Contact Us' form or give us a call and one of our team members will be able to assist you.




I Have Seen A Rug I Like, But Can I Have It In A Different Size Or Colour?


Here at Modern Style Rugs™ we are committed to improving and adding to our ranges regularly to keep up with the latest trends. If you cannot find what you are looking for, please drop us a message or give us a call and one of our team members will be able to direct you and advise further.




Why Can't I Buy Directly From Modern Style Rugs?


We are sorry that our website is not transactional yet. Please note that we are working towards enabling our customers to purchase directly from our website. At the moment however, our products are available to but on Amazon and eBay. Thank you for your continued patience and support for our business. Amazon.co.uk: Modern Style Rugs modernstylerugs on eBay




There Is A Problem With My Rug, What Can I Do?


As with all purchases, we understand that sometimes there can be some issues or problems. If you experience an issue such as damage to the item, a lost parcel etc, please drop us a message or give us a call so that we can help resolve this for you.




How Can I Track My Order?


Once your order has been dispatched from our warehouse, a DHL tracking number will be generated and forwarded to you. You should be able to use this on the DHL 'track your parcel' website to see the status of your order. Alternatively, you can give us a call or send us a message and our team can provide you with an update.




Is My Rug Easily Cleaned?


Yes! All of our Modern Style Rugs™ products are easily cleaned and maintained. All rugs come with care instructions on the back to advise how you can keep yout item looking new and fresh for as long as possible.